1. Agreement and business eligibility
These Terms of Service ("Terms") govern access to the WrenchOps websites, applications, and related services (the "Service") provided by WrenchOps Inc ("WrenchOps," "we," "us," or "our"). By creating an account, creating or joining a workspace, purchasing a subscription, or using the Service, you agree to these Terms on behalf of the business or organization you represent (the "Customer").
You confirm that you are an adult with authority to bind the Customer. The Service is offered to businesses, not for personal, family, or household use. If you do not have authority or do not agree to these Terms, do not use the Service.
2. The Service
WrenchOps provides workspace-based software for repair-shop operations, including customer and vehicle records, work orders, assignments, technician workflows, tracked time, comments, media, client sharing, notifications, team administration, and related reporting or billing features. Features may vary by plan, role, device, or stage of development.
We may improve, modify, add, or remove features. We will not use a material change to avoid obligations already accrued under these Terms. The Service is not an emergency, safety-critical, accounting, tax, legal, or regulated records system, and Customer remains responsible for independent records and professional advice appropriate to its business.
3. Accounts, workspaces, and authorized users
Customer is responsible for accurate account information, protecting sign-in links and credentials, assigning appropriate workspace roles, promptly removing unauthorized users, and all activity under its accounts. Accounts may not be shared between individuals. Customer must notify us promptly at contact@wrenchops.ca if it suspects unauthorized access.
Workspace owners and administrators can invite users, assign permissions, manage billing, share records, and delete data. Customer is responsible for those decisions and for ensuring every user and third-party recipient is authorized to access the information made available to them.
4. Customer Data and privacy
"Customer Data" means information, records, files, images, and other content submitted to the Service by or for Customer. As between the parties, Customer retains its rights in Customer Data. Customer grants WrenchOps Inc a non-exclusive, worldwide, limited licence to host, copy, transmit, display, modify for technical formatting, and otherwise process Customer Data only as needed to provide, secure, support, and improve the Service, comply with law, and enforce these Terms.
Customer represents that it has all rights, notices, consents, and lawful authority needed for WrenchOps Inc to process Customer Data, including personal information about workers, customers, vehicle owners, and client-share recipients. Customer must not submit information that the Service is not designed to protect, including payment-card numbers, government identification numbers, medical records, or other highly sensitive personal information unless we expressly agree in writing.
Our Privacy Policy explains how we handle personal information.
5. Acceptable use
Customer and its users must not:
- use the Service unlawfully, fraudulently, deceptively, or to infringe another person's rights;
- upload malware or content that is unlawful, harmful, abusive, or unauthorized;
- probe, bypass, disable, or interfere with security, access controls, rate limits, or service integrity;
- access another customer's workspace or data without authorization;
- reverse engineer, copy, scrape, resell, sublicense, or commercially exploit the Service except as permitted by law or a written agreement; or
- use the Service to build a competing product or train a model on non-public elements of the Service without our written permission.
6. Fees, free trial, and taxes
A new primary workspace begins with a 14-day free trial unless we state otherwise at sign-up. At the end of the trial, the subscription automatically continues on the selected monthly or annual billing interval at the prices disclosed when the workspace is created, unless Customer cancels or changes billing first. Additional workspaces and seats are billed as disclosed in the Service. Prices are in Canadian dollars unless stated otherwise.
Customer authorizes Stripe and WrenchOps Inc to charge the selected payment method for recurring fees, applicable taxes, and authorized additions. Customer is responsible for taxes other than taxes on our income. We may change prices prospectively by posting or presenting the new price before it applies to a future renewal. Overdue amounts may result in restricted or suspended access.
7. Renewal, cancellation, and refunds
Subscriptions renew automatically for successive periods matching the selected billing interval until cancelled. A normal subscription cancellation takes effect at the end of the current paid billing period, and access continues until then unless the account is suspended or terminated for cause. Customer can manage cancellation through the billing portal made available in the Service.
Fees are non-refundable and non-creditable except where required by law. Deleting the final workspace is a separate, immediate action: if an authorized owner confirms deletion of the final workspace, the subscription is cancelled immediately, the workspace and its data are permanently deleted, access ends, and any unused paid time is forfeited. Additional-workspace deletion may be scheduled for the end of the current billing period as shown in the Service.
8. Third-party services
The Service relies on third-party services, including Google and Firebase for authentication and infrastructure, Stripe for billing, and Resend for email delivery. Customer's use of third-party services may also be subject to their terms. We are not responsible for a third party's independent services, acts, or omissions, but this does not reduce our obligations for providers we use to deliver the Service.
9. Confidentiality
Each party may receive non-public business, technical, or commercial information from the other. The receiving party will use reasonable care to protect that information, use it only for the agreement, and disclose it only to people who need it and are bound by confidentiality obligations. This section does not apply to information that is public through no breach, already lawfully known, independently developed, or lawfully received without restriction. A party may disclose information when legally required after giving notice where permitted.
10. Ownership and feedback
WrenchOps Inc and its licensors own the Service, software, interfaces, documentation, branding, and all related intellectual-property rights, excluding Customer Data. Subject to these Terms and payment of applicable fees, we grant Customer a limited, non-exclusive, non-transferable, revocable right for its authorized users to access the Service for Customer's internal business operations.
If Customer provides suggestions or feedback, Customer grants us a perpetual, irrevocable, worldwide, royalty-free right to use it without restriction or attribution, provided we do not publicly identify Customer without permission.
11. Availability, support, and maintenance
We use reasonable efforts to keep the Service available and to respond to support requests, but we do not promise uninterrupted service or a service-level commitment. Maintenance, upgrades, provider failures, internet conditions, security events, or circumstances outside our reasonable control may cause downtime or data-processing delays.
12. Suspension and termination
We may suspend or restrict access when reasonably necessary to address non-payment, a security risk, suspected unlawful activity, material breach, harm to the Service or others, or legal requirements. Where practicable, we will provide notice and an opportunity to cure. Either party may terminate these Terms if the other materially breaches them and does not cure the breach within a reasonable period after notice.
On termination, Customer's right to use the Service ends and outstanding fees become due. Customer should export or retain required records before cancellation or deletion. Sections that by their nature should survive will survive, including payment obligations, confidentiality, ownership, disclaimers, liability limits, indemnity, and dispute terms.
13. Disclaimers
To the maximum extent permitted by law, the Service is provided "as is" and "as available." WrenchOps Inc disclaims all implied or statutory warranties, including merchantability, fitness for a particular purpose, title, non-infringement, accuracy, and uninterrupted or error-free operation. We do not warrant that Customer Data will never be lost or that the Service will meet every business, legal, or regulatory requirement. Customer is responsible for reviewing records, maintaining appropriate backups or exports, and deciding whether the Service suits its operations.
14. Limitation of liability
To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, or for lost profits, revenue, goodwill, business opportunities, or data, arising from or related to the Service or these Terms, even if advised that such damages were possible.
To the maximum extent permitted by law, each party's total aggregate liability arising from or related to the Service or these Terms will not exceed the fees Customer paid to WrenchOps Inc for the Service during the 12 months immediately before the event giving rise to the claim. These exclusions and limits do not apply where applicable law prohibits them, or to Customer's payment obligations, infringement or misuse of the other party's intellectual property, breach of confidentiality, indemnity obligations, fraud, wilful misconduct, or gross negligence.
15. Indemnity
Customer will defend, indemnify, and hold harmless WrenchOps Inc and its directors, officers, employees, and contractors from third-party claims, damages, penalties, and reasonable costs arising from Customer Data, Customer's breach of Sections 3 through 5, or Customer's unlawful or unauthorized use of the Service. We will promptly notify Customer of a claim and reasonably cooperate at Customer's expense. Customer may not settle a claim in a way that admits fault by or imposes obligations on WrenchOps Inc without our written consent.
16. Governing law and disputes
These Terms are governed by the laws of Ontario and the federal laws of Canada applicable there, without regard to conflict-of-law rules. The parties submit to the exclusive jurisdiction of the courts located in Ontario. Before filing a claim, each party will make reasonable good-faith efforts to resolve the dispute through written notice and business discussion.
17. General terms
These Terms and documents expressly incorporated into them are the entire agreement about the Service and replace prior discussions on that subject. If a provision is unenforceable, it will be modified only as needed to make it enforceable, and the remaining provisions continue. A waiver must be in writing and is not a continuing waiver. Customer may not assign these Terms without our written consent. We may assign them in connection with a merger, reorganization, sale of assets, or by operation of law. Neither party is liable for delay caused by events beyond its reasonable control.
18. Changes and contact
We may update these Terms by posting a revised version on this page and changing the effective date. Changes apply prospectively from the posted effective date. Continued use of the Service after that date constitutes acceptance of the revised Terms. If Customer does not agree, it must stop using and cancel the Service before the changes take effect.
Questions or legal notices may be sent to WrenchOps Inc at contact@wrenchops.ca.